Customer Care
Troubleshooting Common Problems


The system won't arm
The panel doesn't turn on
Power LED is flashing, the trouble light is flashing, and after pressing STATUS the panel announces, "System battery failure."
Panel announces, "Sensor (sensor #) low battery."
Smoke sensor beeps once every minute
The panel does not respond to sensor activity. There are no alarm, chime, or sensor test sounds
Lights controlled by X-10 Lamp Module do not work

The system won't arm

  • If arming to level 2, make sure all monitored perimeter doors and windows are closed.
  • If arming to level 3, make sure all perimeter and interior sensors are closed.

Panel doesn't turn on

  • Check the circuit breaker to be sure the circuit is live.
  • Check that the backup batteries are installed correctly and the transformer is plugged in.
  • Check for proper wiring at the panel and the transformer.

Power LED is flashing, the trouble light is flashing, and after pressing STATUS the panel announces, "System battery failure."

  • Check the circuit breaker to be sure the circuit is live.
  • Check that the back-up batteries are installed correctly, the tabs are making contact, the battery bucket wires are connected to the panel, and the transformer is plugged in.
  • Check for proper wiring at the panel and the transformer.

Panel announces, "Sensor (sensor #) low battery."

  • Replace the sensor's battery.

Smoke sensor beeps once every minute

  • Batteries are low. Replace the smoke sensor batteries.

The panel does not respond to sensor activity. There are no alarm, chime, or sensor test sounds

  • Check that the sensor battery is installed.
  • Check the sensor battery for low voltage. Replace alkaline or lithium batteries, if necessary.
  • Program the touchpads into the panel.

Lights controlled by X-10 Lamp Module do not work

  • Check that the lamp has a working bulb.
  • Confirm the lamp's operation at a working outlet.
  • Check that the lamps are plugged into X-10 Lamp Modules and the X-10 Lamp Modules are plugged into outlets that are not controlled by a switch. Relocate to nonswitched outlets, if necessary.
  • Check that the panel is powered by the 4-wire line carrier power transformer and not the 2-wire standard Class II power transformer.
  • Check that the HOUSE dial on the X-10 Lamp Module matches the house code programmed into the panel.




A System for Everyone

Customer Care

Become a GE Security Pro Dealer

Security Solutions

Press Releases

About GE Security Pro

Residential Security

Commercial Security

GE Builder Program

Find a Dealer

Contact GE Security Pro

Dealer Support

GE Security Pro Newsletter

Home

Copyright © 2002-2004, GE Security, Inc.    Product specifications subject to change without notice.